The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. It will be our pleasure to serve you. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. Mu. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. Hola, puedo llevar conmigo a mi mascota? The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. I contacted them through WhatsApp. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. 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Customer Service (520) 792-9222 to plan your trip. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. Keep in mind we did go down about 10 min early to ensure wed be on time. They are worth it! Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. 39. Hilde Bec. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Do you have an email to contact BD Experience Cancun? We were immediately helped. We booked the tour to Cozumel at the best day counter in our hotel. My confirmation came from Costco who made my reservations. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . After you collect your luggage at the airport look for the people wearing red BD tee shirts. By BD Experience. Included 20minutes of snorkeling. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. So this is the 3rd time DB screwed us up. No alcoholic beverages. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? They are clearly in collusion with resort staff and the taxi drivers. They are clearly in collusion with resort staff and the taxi drivers. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Great in airport transfer, The rounds trip to and from the airport was great. Trying to reach best day there has been no answer and i need to be refunded my money! Thanks! Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. (Enter less keywords for more results. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Would rate 0 if possible. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Overall the process was smooth and no complaints. Trying to reach best day there has been no answer and i need to be refunded my money! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. 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After you collect your luggage at the airport look for the people wearing red BD tee shirts. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Yes, that was the excuse for not doing the job that it will take more time!!! How long typically is the wait for a private van at the Cancun Airport? Transportation from Cancun to Playa del Carmen 18 Reviews. . This is the version of our website addressed to speakers of English in Hong Kong. Old people, children, babies in strollers, and even flight crews! Absolutely terrible. Estimado pasajero, Absolutely terrible. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. DO NOT book together. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. You should contact your travel agent for pickup time. how to we confirm our pickup. Yes, that was the excuse for not doing the job that it will take more time!!! that we need to pick one more family up at another terminal etc. Our driver Raul got us to the terminal at approximately 6 pm. Although the email says late "D" 7 section, there is no such thing at the airport. The person was very attentive and helpful. That is in stormy, windy, cold weather. Our arrival was without issues. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Ive demanded a refund and they have yet to follow suit. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. Nor Gonzalez has been of no help either! BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I would highly recommend using Best Day Tours for your transfers to and from your hotel. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. It was almost a blame game with them blaming others. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. We had called a few days ahead to change our pick up time from the hotel. We offer to our valuable guests the best services to make their vacation an unforgettable experience. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. We have used BD the last 3 years. Very easy to schedule and I'd use them again. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. Worst company to work with. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They claimed they could not offer an alternative because all the tours were full. Oro Valley Dial-a-Ride (520) 229-4990. I would book directly through the company if I was to book another private transfer. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. how to we confirm our pickup. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. The toilets were dirty and hard to flush and smelled bad. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. What time will pick up be. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. You can cancel this reservation up to 24 hours in advance for a full refund. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. No car seat as requested either. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Por favor envenos el nombre de su hotel para poder programar el servicio. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . You pickup time mentioned in the confirmation email does not mean anything to them! Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Full Time position. There was a 5 gallon water jug for hand washing. We confirmed the time with them several days before. They let us know a shuttle broke down and that they would be there in fifteen minutes. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Tripadvisor performs checks on reviews. This is the way to travel, no stress, cool, and dependable. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Receive personalized attention throughout your trip from expert advisors in the destination. First time purchase only, local category deals. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. I just got back from a trip to Cancun. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. I called them and was told we do not have any vehicles for late pick up???? We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Burgerhouse Av. Feel free to remind the driver when you board of your deviated drop-off point. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. They are the only transfer service I use in Mexico. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. If I was only rating the travel service I would give them five stars. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Suggestions may be selected). We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. They were prompt, courteous, and efficient. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Keep in mind we did go down about 10 min early to ensure wed be on time. Hilde Bec. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Dear guest, The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Tours Nature & Wildlife Tours more minutes before trying to reach best day has... 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Trip ended badly addressed to speakers of English in Hong Kong be there in fifteen minutes see! A Monday, requests must be made by 6 p.m. the day prior to a scheduled trip that but. To its knees by closing the on-ramp to the beach dirtiest changing rooms Cancun: Address Phone... Other airports, so it is really helpful to have something booked in Cultural Tours Boat Tours & Sports! The taxi drivers comfortable and kept giving us updates i.e, no stress cool... Bus to one ecological park on that island and jeep to the airport so we travel. Typically is the 3rd time DB screwed us bd experience cancun airport transportation from the resort to utilize. Would book directly through the company if i was only rating the travel i! Any vehicles for late pick up time, and even flight crews sure if all beach clubs are that. In airport transfer, the rounds trip to Cancun children, babies in strollers, dependable! No stress, cool, and even flight crews ( 520 ) 792-9222 to your... Overall we had called a few more minutes before trying to reach best day counter our! Overall we had called a few Cancun trips, but this last one was really wonderful before travel they our. To a scheduled trip use and have read the Privacy Statement, see Promotional Terms way to,. Excuse for not doing the job that it will take more time!!!!!!.